Privacy Policy

Who we are

Blackhawk Medical Group (“Blackhawk Medical Group,” “we,” “us,” or “our”), a division of Bass Medical Group, provides family medicine, pediatrics, concierge medicine, and walk-in care in Danville, California.

This Privacy Policy explains how we collect, use, and protect information when you visit blackhawkmedicalgroup.com, fill out a form, or sign up to receive text messages or emails from us.

Your health information

Medical information you share with us as a patient is protected health information under the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA). How we use and disclose that information is described in our Notice of Privacy Practices, which you can request from our front desk or by calling our office.

If anything in this Privacy Policy conflicts with our Notice of Privacy Practices regarding your health information, the Notice of Privacy Practices applies.

Information we collect

Information you give us

When you request an appointment, complete a form, contact us, or opt in to messages, we may collect:

• Your name, phone number, email address, and mailing address
• Date of birth and insurance details, when needed to schedule or prepare for a visit
• The reason for your visit or message and any other details you choose to include
• Your communication preferences, including your consent to receive text messages or emails

Information collected automatically

When you visit our website, we may automatically collect your IP address, browser and device type, the pages you view, the site that referred you, and the date and time of your visit.

How we use information

• To schedule, confirm, and remind you about appointments
• To respond to your questions and requests
• To send you information about your care, our services, office hours, and practice updates
• To process billing and insurance
• To improve our website and the experience of our patients
• To meet our legal, regulatory, and professional obligations

Text messages (SMS)

If you give us your mobile number and agree to receive text messages from Blackhawk Medical Group, we may send you messages about appointment reminders and confirmations, scheduling, follow-up care, billing, and practice updates.

• Consent. We only text you if you’ve opted in. Consent to receive text messages is not a condition of receiving care or purchasing any service.
• Types of messages. Consent to receive appointment and care-related messages is separate from consent to receive promotional messages, such as news about services or events. You can agree to one, both, or neither.
• Frequency. Message frequency varies based on your appointments and interactions with us.
• Costs. Message and data rates may apply, depending on your mobile plan.
• Opting out. Reply STOP at any time to stop receiving text messages. You’ll receive one final message confirming you’ve been unsubscribed.
• Help. Reply HELP for assistance, or call us at (925) 736-7070.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell, rent, or trade your mobile phone number or your text messaging consent.

Mobile carriers are not liable for delayed or undelivered messages.

Email communications

If you share your email address with us, we may send you appointment information, practice updates, and health resources. You can unsubscribe from non-essential emails at any time using the link at the bottom of any email. We may still send you messages related to your care or account.

How we share information

We do not sell your personal information. We share information only as needed to run our practice and care for you, including with:

• Service providers that help us operate our website, scheduling, messaging, billing, and patient communications. They may use your information only to provide services to us.
• Our affiliated organizations, including Bass Medical Group and our electronic health record partners, for treatment, payment, and health care operations.
• Insurance companies and payers, to process claims and payments.
• Legal and safety purposes, when required by law, court order, or to protect the rights, property, or safety of our patients, staff, or others.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work properly without them.

California privacy rights

If you are a California resident, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, and learn how it has been used and shared, subject to exceptions under California law. Health information we hold as a provider is governed by HIPAA and the CMIA, as described above.

To make a request, contact us using the information below. We will not discriminate against you for exercising your privacy rights.

Children’s privacy

We care for patients of all ages, but our website is not directed to children under 13, and we do not knowingly collect personal information online directly from them. Parents or guardians should submit any forms or requests on behalf of a child. If you believe a child has sent us personal information, please contact us and we will delete it.

Security

We use administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we can’t guarantee absolute security.

Links to other websites

Our website may link to other websites, such as patient portals, insurance providers, or health resources. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top.

Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us: