Terms of Service

Agreement to these terms

These Terms of Service apply to your use of blackhawkmedicalgroup.com and to text messages and emails you receive from Blackhawk Medical Group (“Blackhawk Medical Group,” “we,” “us,” or “our”), a division of Bass Medical Group.

By using our website or opting in to our messages, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use our website or sign up for our messages.

Not medical advice

The information on our website, including articles and resources, is for general educational purposes only. It is not medical advice and does not replace a visit with a qualified health care provider.

Using our website, submitting a form, or receiving our messages does not create a provider–patient relationship. Always talk with your provider about your own health, symptoms, and treatment.

Text message (SMS) terms

Program description

When you opt in to text messages from Blackhawk Medical Group, you may receive messages about appointment reminders and confirmations, scheduling, follow-up care, billing, and practice updates. If you separately agree to promotional messages, you may also receive news about our services and events.

Consent

By providing your mobile number and checking the consent box on our forms, you agree to receive text messages from Blackhawk Medical Group at that number. Consent is not a condition of receiving care or purchasing any service. Consent to appointment and care-related messages is separate from consent to promotional messages.

Message frequency and costs

Message frequency varies based on your appointments and interactions with us. Message and data rates may apply.

Opting out

You can cancel text messages at any time. Reply STOP to any message from us. After you send STOP, we will send you one final message confirming you have been unsubscribed, and you will no longer receive text messages from us. To join again, sign up the same way you did the first time, or reply START.

Help

If you have trouble with our messaging program, reply HELP for assistance, or contact us at (925) 736-7070.

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Privacy

For questions about how we handle your information, please read our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Email communications

If you share your email address with us, you agree to receive emails about your appointments, care, and practice updates. You can unsubscribe from non-essential emails at any time using the link at the bottom of any email.

Appointment requests

Submitting an appointment request through our website does not confirm an appointment. Our team will contact you to confirm a date and time. Established patients can also manage appointments through MyChart at myjohnmuirhealth.com.

Using our website

You agree to use our website only for lawful purposes. You agree not to:

• Submit false information or information about another person without their permission
• Try to access parts of the website or our systems that you aren’t authorized to use
• Interfere with the website’s operation or security, or introduce viruses or harmful code
• Copy or collect content or information from the website using automated tools

Website content

The text, images, logos, and other content on this website belong to Blackhawk Medical Group or its licensors and are protected by copyright and trademark laws. You may view and print pages for your personal, non-commercial use. You may not reproduce, distribute, or modify our content without our written permission.

Links to other websites

Our website may link to other websites, such as patient portals, insurance providers, or health resources. We don’t control those websites and aren’t responsible for their content or privacy practices.

Limitation of liability

Our website is provided “as is” and “as available.” We work to keep information accurate and up to date, but we don’t guarantee that the website will always be available, error-free, or complete.

To the fullest extent permitted by law, Blackhawk Medical Group is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our messages. Nothing in these terms limits any rights you have as a patient under applicable law.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of law rules.

Changes to these terms

We may update these Terms of Service from time to time. When we do, we will post the updated version on this page and change the effective date at the top. If you keep using our website or receiving our messages after changes are posted, you accept the updated terms.

Contact us

If you have questions about these Terms of Service, contact us: